FAQ – Frequently asked questions

Unfortunately, it is not possible to change or cancel your order subsequently. Likewise, incorrectly ordered sizes cannot be exchanged. We recommend that you check our size chart carefully before ordering to avoid such situations.

The shipping period is usually between 4 and 12 working days as it depends on various factors. We do our best to process and ship your order as quickly as possible.

Of course, defective shoes can be replaced provided they are new and unworn. Please note that the shoe box is excluded. We would be happy to provide you with further information on exchanging defective products.

Yes, we have a contact form that will be happy to help you with any questions or concerns. Our friendly staff will contact you within 2 working days. You can find the contact form here on our website. We look forward to helping you.